Delivery & Returns

Delivery

We pride ourselves on getting you your items as quickly as possible. Orders received by 2pm will normally be dispatched within 48 hours during Monday to Friday, EXCEPT bank holidays. At peak times we process orders 7 days a week to ensure our items get to you as quickly as possible.

We use Royal Mail for the majority of our items, with couriers taking larger orders that may require this. Once dispatched you can expect to receive your item(s) within 3-4 working days if using our standard delivery option and within 1-2 working days with the express delivery option.Any items that have been sent out for delivery they are considered belonging to the customer(s) and are no longer the responsibility of Hangry Hippo, This would be a carrier issue in the unlikely event anything would happen we would endeavour to help resolve the issue.

If a product has become unavailable and we are not able to fulfil the order or there will be a delay in fulfilling the order we will advise you as soon as possible and offer a full refund, credit for an alternative product or the option for us to fulfil the order when item is back in stock. We aim to keep you updated at all times.

If any details that you give to us for your delivery address are incorrect then we are not liable if you do not receive any items you have ordered from us.

Returns

We want you to be happy with your items but in the unfortunate event that you're not, we'll do our very best to make it right. Simply get in touch and we'll help you out. Contact hippoenquiry@gmail.com

You have the right to cancel your order at any time up to 7 working days after the day you received your order, However the item(s) must be returned in original condition and packaging(restock fees will apply 30%) return costs shall be borne by the customer(s) unless item(s) are found to be faulty, however this DOES NOT APPLY to items such as personalised gifts or items customised for you and will be at Hangry Hippo's discretion(unless faulty).

Please note that items are still your responsibility until it reaches us and returns postage cost shall be borne by you, unless the item is faulty. We recommend sending them by a secure delivery method that covers the cost of the item and we cannot be held responsible for items lost or damaged in the post.

Returns Address

Please send your item(s) back in their original packaging, to the following address, including any invoice/order form to help us identify your order.

Hangry Hippo
22 Edinburgh Rd
Cockenzie
Prestonpans EH32 0HY